Policies, procedures and social responsibility — practice questions

Using an example, explain the difference between a policy and a procedure.

Using an example, fully explain why it is important for a large business to implement policies and procedures, and how this could positively impact the business.

A large service business has a detailed procedure manual, but front-line staff say it stops them solving unusual customer problems. Management is deciding whether to keep the detailed procedures or replace them with broad policies plus staff judgement.

Referring to consistency of service and staff empowerment, justify, with TWO reasons, which approach would be more appropriate.

Using a specific example, explain why it is in the best interests of a business to be socially responsible.

Explain why being socially responsible could be a disadvantage to a business, and how this could negatively impact the business.

A large New Zealand manufacturer must decide whether to invest in reducing its emissions well beyond what regulation currently requires.

Referring to brand reputation and economic sustainability, justify, with TWO reasons, whether it is important for the business to be both socially responsible and economically sustainable.